399vip's Privacy Policy

399vip (https://399vip.win) is one of Bangladesh's most trusted online gaming platforms. We believe every member's personal information belongs to them — and protecting that information is our first responsibility. This Privacy Policy explains what data 399vip collects, why we collect it, how we use it, and the steps we take to keep your information secure.

By using our website or mobile app, you are considered to have accepted this Privacy Policy. If any part is unclear or you have concerns, please stop using the platform and contact our support team. We are always ready to answer your questions.

399vip collects two types of information — what you provide directly, and what is collected automatically as you use the platform.

Information you provide directly:

Automatically Collected Information:

We do not collect sensitive information (such as health data or religious identity) without your consent, and we do not retain any data beyond what is necessary.

Collected data is used solely for the following purposes:

No marketing messages will be sent without your consent. You can opt out of promotional notifications at any time.

399vip retains your information only for as long as necessary. All data is kept on secure servers while your account is active. After account closure, certain information may be retained for a defined period to meet legal requirements.

• Account information: Up to 5 years after account closure.
• Payment Records: 7 years (in compliance with financial regulations).
• Gaming logs: 3 years.
• Cookies data: Immediately when the browser session ends or when you clear it.
• Support Chat: 1 year.

Once the retention period expires, all data is securely deleted or permanently anonymized so that you can no longer be identified.

399vip does not sell or rent your personal information. However, limited data may be shared with third parties in certain specific circumstances:

• Payment Processor: Only the information necessary to complete transactions is shared with Mobile Banking, Nagad, Rocket, or your bank.
• Legal authorities: When we are required to disclose information under a court order or government directive.
• Security Services: Partnered with trusted security providers to detect and prevent fraud.
• Technology Partners: We work with cloud service providers to operate the platform — they operate under our data privacy agreements.

399vip uses cookies and similar technologies to enhance your experience. Cookies are small text files stored in your browser.

• Essential cookies: Required for login sessions and security — these cannot be disabled.
• Performance Cookies: Helps improve platform speed and performance.
• Functionality Cookies: Remembers your language and preferences.
• Analytics Cookies: Collects page visit statistics — no personal data is recorded.

You can control or delete cookies at any time through your browser settings. Note that disabling essential cookies may limit certain platform features.

As a 399vip member, you have several important rights over your own data:

• Right to know: You can ask to know what personal information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You can object to how your data is being used.
• Right to Data Portability: You can request a copy of the information we hold about you.
• Right to Withdraw Consent: You may withdraw consent to promotional communications at any time.

To exercise these rights, please contact our support team. Requests are typically processed within 30 business days.

399vip strictly prohibits use of the platform by anyone under 18. We do not knowingly collect any information from minors.

399vip may request identity verification at any time for age verification purposes. If an underage member is identified, that account and all associated data will be immediately terminated.

To protect your data, 399vip uses industry-leading security technology:

• SSL/TLS Encryption: All data transmissions are protected with 256-bit encryption.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Firewall Protection: Unauthorized access prevention at the server level.
• Regular Security Audits: Regular audits conducted by third-party organizations.
• Employee training: All employees receive regular training on data protection.

Keep in mind — no method of transmission over the internet is 100% secure. You can also help protect your account by keeping your password private and avoiding clicking on unfamiliar links.

This privacy policy may be updated from time to time due to changes in technology, legal requirements, or business needs. Each update will be reflected by a revised date at the top of the page.

• Minor changes will be applied by updating this page only.
• A notification will be posted on the platform for any major changes.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

Copies of previous versions are available on request through our support team. We are committed to full transparency and consider it our ethical responsibility to keep members informed.

If you have any questions, complaints, or requests regarding this Privacy Policy, please get in touch with us: